Customer Care

At Lievik Atelier, each piece is crafted with precision and care. To ensure a smooth experience, please read our customer care guidelines below.

Ordering

Customers can order directly through our official website, email, or WhatsApp.
Ready stock items can be purchased immediately after confirmation.
Pre-order items will include estimated production times on their product page.
Please review product descriptions carefully (size, finish, material). For further details, contact us before purchasing.
Orders cannot be cancelled once payment has been received.

Domestic orders are shipped via JNE (YES/REG) or Pos Indonesia.
International shipping is handled by Pos Indonesia and Rayspeed for our customers based in Singapore, Malaysia, Taiwan, Japan .
Ready stock items will be shipped within 1–3 working days after payment confirmation.
Delivery times may be affected by holidays, natural events, or courier conditions.
Customers may request alternative couriers by noting them when placing the order.
Once shipped, Lievik Atelier is not responsible for the package, but we will assist with tracking if needed.

Sterling Silver 925: May naturally tarnish. Restore shine with a silver polishing cloth.
Silver Plating: Handle with care. Wipe gently with a soft, dry cloth. Avoid abrasive cleaning.
Coated Damascus Steel: The coating protects against rust. Avoid scratches, impacts, and harsh chemicals. Wipe clean with a dry cloth after use.
Always store jewelry in its pouch/box, in a clean and dry place.
Avoid exposure to perfume, lotion, hairspray, and prolonged contact with water.
Remove jewelry before bathing, swimming, or exercising.

Every purchase comes with a 8-month warranty, covering product restoration and professional cleaning.
To request after-sales service, please fill in the Product Treatment form. We will confirm via email/WhatsApp.
Shipping costs to and from our studio are the responsibility of the customer. We recommend sending products in their original packaging.
After the warranty period, maintenance and restoration services are available at customer’s expense, depending on treatment needs.
We will notify you once your piece is ready to be returned.

Your jewelry is designed to grow with you — every layer of time adds to its story. With proper care, it will last for years to come.